Krucible Kitchen Return, Refund & Exchange Policy

At Krucible Kitchen, customer satisfaction is our top priority. We proudly offer a 30 Days Return and Refund Policy to ensure you shop with complete confidence.

30-Day Return Guarantee

If you are not fully satisfied with your purchase, you may request a return, refund, or exchange within 30 days from the date of purchase — no questions asked.

We want you to experience the quality of our cast iron cookware without worry.

How to Request a Return or Exchange

1. Contact Customer Support
   Call or WhatsApp our support team to initiate your request:
   📞 +92-328-7711001


2. Ship the Product
   Send the item to our factory address:
   
   Krucible Kitchen
   19 KM Multan Road,
   Opposite Chung Grid Station,
   Lahore, Pakistan


3. Processing
   Once we receive the product, your refund or exchange will be processed within 48 hours.

Refund Policy

• Refunds are issued to the account provided by the customer.
• Delivery charges are non-refundable (charged by third-party couriers).
• Refunds are processed within 48 hours after product inspection.

Exchange Policy

• Exchanged products are dispatched within 48 hours of receiving the return.
• New delivery charges will apply on exchange orders.

Return Conditions

• Product must be returned in original condition.
• Original packaging is required.
• Invoice must be provided.
• Products purchased via third-party retailers are not handled directly.

Why Shop With Confidence?

• ✔ 30 Day Money Back Guarantee
• ✔ Hassle-Free Returns
• ✔ Fast 48-Hour Processing
• ✔ Dedicated Customer Support

Thank you for choosing Krucible Kitchen — The Cast Iron Cookware Company.